Receive a configured inbound webhook

Applies saved field mappings to the contact. Call Disposition (call_disposition_code) and Call Outcome (call_outcome) require a mapped Call ID (call_id). Call Outcome accepts a workspace-defined key and derives its standard disposition. Both the disposition column and structured-output mirror are saved. Agent-entered outcomes are preserved. Invalid inputs return 400, workspace mismatches return 403, and ambiguous call identifiers return 409.

POST

https://api.channelautomation.com/webhooks/{webhook_id}

Path parameters

webhook_id
string
required

Request body JSON required

Returns

200

Contact and mapped call outcome saved

400

Invalid mapped call outcome or missing Call ID

403

Workspace mismatch

409

Ambiguous call identifier

500

Webhook processing failed

Receive a configured inbound webhook

curl --request POST \
  --url 'https://api.channelautomation.com/webhooks/<webhook_id>' \
  --header 'Content-Type: application/json' \
  --data '{}'

const url = 'https://api.channelautomation.com/webhooks/<webhook_id>';
const options = {
  method: 'POST',
  headers: {'Content-Type': 'application/json'},
  body: JSON.stringify({})
};

fetch(url, options)
  .then(res => res.json())
  .then(json => console.log(json))
  .catch(err => console.error(err));

import requests

url = "https://api.channelautomation.com/webhooks/<webhook_id>"

payload = {}
headers = {"Content-Type": "application/json"}

response = requests.post(url, json=payload, headers=headers)

print(response.text)