Mark a conversation for QA review

Raises a review flag on a conversation the caller can already see — a rep on their own conversation, a manager on any. One open flag per conversation; flagging again returns the existing open flag. A pending flag is visible to managers and to the flagger, never surfaced to the rep until a verdict is given.

POST

https://api.channelautomation.com/api/field-sales/conversations/{id}/qa-flag

Authorization

BearerAuth
HTTP Bearer (JWT)
required

Request body JSON required

reason
pricing_quoted
or
compliance
or
no_appointment
or
cancellation_risk
or
great_call
or
other
required
note
optional
string

Returns

200

An open flag already existed and is returned

201

Flag created

404

Conversation missing or not visible

Mark a conversation for QA review

curl --request POST \
  --url https://api.channelautomation.com/api/field-sales/conversations/%7Bid%7D/qa-flag \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "reason": "pricing_quoted",
  "note": "string"
}
'

const url = 'https://api.channelautomation.com/api/field-sales/conversations/%7Bid%7D/qa-flag';
const options = {
  method: 'POST',
  headers: {'Content-Type': 'application/json', Authorization: 'Bearer <token>'},
  body: JSON.stringify({reason: 'pricing_quoted', note: 'string'})
};

fetch(url, options)
  .then(res => res.json())
  .then(json => console.log(json))
  .catch(err => console.error(err));

import requests

url = "https://api.channelautomation.com/api/field-sales/conversations/%7Bid%7D/qa-flag"

payload = {
    "reason": "pricing_quoted",
    "note": "string"
}
headers = {
    "Content-Type": "application/json",
    "Authorization": "Bearer <token>"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)