Voice AI

Workspace voice agents, phone number connections and outbound campaigns

Endpoints 34

Validate and publish an immutable inbound call flow version
POST /api/workspaces/{workspaceId}/inbound-call-flows/{flowId}/publish
Continue a signed Twilio inbound call flow
POST /api/workspaces/{workspaceId}/inbound-call-flow/{runId}/step
Record a signed destination-leg handoff acknowledgement
POST /api/workspaces/{workspaceId}/voice/handoffs/{attemptId}/{kind}
List configured voice agents without initializing profiles
GET /api/workspaces/{workspaceId}/voice-ai/agents
Create a voice agent and lazily preserve the current workspace agent
POST /api/workspaces/{workspaceId}/voice-ai/agents
Get one selected agent with masked secrets
GET /api/workspaces/{workspaceId}/voice-ai/agents/{agentId}
Save only changed agent keys with revision compare and swap
PUT /api/workspaces/{workspaceId}/voice-ai/agents/{agentId}
Duplicate an agent on the server while retaining lookup credentials
POST /api/workspaces/{workspaceId}/voice-ai/agents/{agentId}/duplicate
Set the default without moving either configuration
POST /api/workspaces/{workspaceId}/voice-ai/agents/{agentId}/default
Archive an unused nondefault agent and retain history
POST /api/workspaces/{workspaceId}/voice-ai/agents/{agentId}/archive
Get shared workspace voice settings with masked credentials
GET /api/workspaces/{workspaceId}/voice-ai/settings/shared
Patch shared keys without modifying any agent script
PUT /api/workspaces/{workspaceId}/voice-ai/settings/shared
Calls taken by each voice agent in the workspace
GET /api/voice-agent-studio/agent-call-counts
Preview the lead brief supplied before an outbound call
POST /api/voice-campaigns/context-preview/{contactId}
GET AI outbound number pool configuration
GET /api/voice-campaigns/number-pools
Create an AI caller pool
POST /api/voice-campaigns/number-pools
Remove a number from an AI caller pool
DEL /api/voice-campaigns/number-pools/{poolId}/numbers/{numberId}
GET AI outbound number pool configuration
GET /api/voice-campaigns/number-pools/inventory
POST AI outbound number pool configuration
POST /api/voice-campaigns/number-pools/refresh
Update an AI caller pool
PATCH /api/voice-campaigns/number-pools/{poolId}
Add an imported number to an AI caller pool
POST /api/voice-campaigns/number-pools/{poolId}/numbers
Update shared AI caller number policy
PATCH /api/voice-campaigns/pool-numbers/{numberId}
Voice agents that can answer callbacks on a pool number
GET /api/voice-campaigns/number-pools/agents
Create a free voice number, attach an agent, and add it to the pool
POST /api/voice-campaigns/number-pools/{poolId}/provision
Attempts the voice engine left uncertain, awaiting operator review
GET /api/voice-campaigns/held-attempts
Record whether a held attempt actually placed a call
POST /api/voice-campaigns/held-attempts/{attemptId}/resolve
Simultaneous call capacity for the workspace
GET /api/voice-campaigns/capacity
Estimate who an audience would call, and who it would exclude
POST /api/voice-campaigns/audience-preview
Create a draft AI outbound campaign
POST /api/voice-campaigns
Update AI outbound campaign settings
PATCH /api/voice-campaigns/{campaignId}
Freeze the audience and mark the campaign running
POST /api/voice-campaigns/{campaignId}/start
List existing workspace numbers for voice agents
GET /api/voice-workspace-numbers
Preview an existing number's incoming call routing
GET /api/voice-workspace-numbers/{sid}/preview
Connect a workspace Twilio number to a voice agent
POST /api/voice-workspace-numbers/connect