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AgentTeams

Condition-based agent teams for routing inbound contacts

Endpoints 6

List all agent teams for a workspace
GET /api/agent-teams/workspace/{workspaceId}
Create a new agent team with members and rule
POST /api/agent-teams/workspace/{workspaceId}
Update a team's metadata, members, and/or rule
PUT /api/agent-teams/{teamId}
Delete a team (cascades to rule, members, tracker)
DEL /api/agent-teams/{teamId}
Bulk update team priorities (drag-to-reorder)
PUT /api/agent-teams/workspace/{workspaceId}/reorder
Dry-run — given a contact (or contact id), return which team would match
POST /api/agent-teams/workspace/{workspaceId}/preview